Refund policy
Return Eligibility
We accept returns only if:
- Wrong product is delivered
- Damaged product is received
- Product is defective
Customers must report issues within 48 hours of delivery with proper photos/videos.
Non-Returnable Items
The following items are not eligible for return:
- Used products
- Customized jewellery
- Sale or discounted items
- Products damaged after delivery
Refund Process
Once the returned product is inspected and approved, refunds will be processed within 5–7 business days to the original payment method.
Cancellation Policy
Orders can only be cancelled before shipment confirmation.